Please read this page entirely before you submit a software request package to the department. Partial packages will be returned to the requester. It is the responsibility of the requester to provide three key pieces: EULA & Support, Software media and the request form.

• EULA & Support: Support includes licensing type (server based, client based, or software/hardware key) and any other pertinent information. EULA (End User License Agreement) includes the documentation that clearly states how many seats and the duration the software is authorized to be installed. These are the sole responsibility of the requester. Note: We will not install software without appropriate proof of license.
• Software Media:
  1. Media includes software documentation pertinent to installation. This includes manuals, service packs, updates and software support information. The media would also include the actual software itself (CD, Floppies or other).
  2. The department requesting the software installation must be preparred to provide duplicates (no originals) of the following: software installation disk, a paper copy of "proof of licenses", and installation instructions included in the software request form. Academic Computing will not accept original software installation media. It is the department's resoponsibility to provide a duplicate of the installation media. Academic Computing may choose to keep these duplicates for internal record-keeping purposes only; therefore, the department should keep ALL original disks and paperwork on file.
  3. Only fully-functional "retail" or free versions of software will be installed. Evaluation or beta version of software will not be installed. Shareware is acceptable only with proof of ownership.
  4. Software that results in security vulnerabilities or system conflicts on the computer image will not be installed

• Request Form: The form provided must be filled out completely. Any request forms with missing information will be returned to the requester and the software will not be installed, no exceptions. Please include any minor adjustments that need to be made to the software (such as having a certain tool bar available in Microsoft Word).
• Instructors must check the software installation at least 48 hours prior to class usage to ensure that the software is working as expected. In-depth knowledge of the software is beyond the scope of the department’s duties, therefore, only the basic functions will be checked (program opens, able to save a file & printing capabilities).
• Support:
  1. Academic Computing will make every attempt to accommodate departmental software requests that meet the above requirements withing 45 days. In rare cases, requested software cannot be made safely operational with reasonable effort. Academic Computing reserves the right to postpone or deny requests that cannot be completed with reasonable effort.
  2. A departmental contact person should be specified for each installation request. Most likely, Academic Computing will not be familiar with the requested application and will rely on the departmental contact person for assistance with testing the application's functionality.
  3. Departmental software is generally not supported by Academic Computing. Departments should be prepared to provide documentation and support to users, and to trubleshoot functional problams with the software. Academic Computing can assist the department in troubleshooting, but the primary software support should come from the department.
  4. Departments sponsoring software installed in the Academic Computing Labs should periodically review the need and utilization of the applications. If an application is no longer used, it is the responsibility of the department to notify Academic Computing of the change in status so we may remove the software.

Submit Software Request for Installation